{"id":2283,"date":"2023-02-01T08:30:02","date_gmt":"2023-02-01T08:30:02","guid":{"rendered":"http:\/\/hermesys.com\/?page_id=2283"},"modified":"2026-09-30T09:52:49","modified_gmt":"2026-09-30T09:52:49","slug":"shipping-delivery","status":"publish","type":"page","link":"https:\/\/hermesys.com\/vi\/shipping-delivery\/","title":{"rendered":"Shipping &#038; Delivery"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2283\" class=\"elementor elementor-2283\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15883c7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"15883c7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-569fb8a\" data-id=\"569fb8a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8795ae9 elementor-widget elementor-widget-html\" data-id=\"8795ae9\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- Hermesys Shipping & Delivery page \u2014 paste into ONE Elementor HTML widget (full-width section) -->\r\n<style>\r\n.hsd{--hsd-blue:#2f73c8;--hsd-blue-dark:#1f5aa6;--hsd-ink:#111111;--hsd-muted:#5b6b7c;--hsd-line:#e3ebf3;--hsd-tint:#eaf2f9;--hsd-bg:#f6f9fc;color:var(--hsd-ink);line-height:1.65;font-size:16px}\r\n.hsd *{box-sizing:border-box}\r\n.hsd-wrap{max-width:1140px;margin:0 auto;padding:0 20px}\r\n.hsd section{padding:clamp(40px,6vw,72px) 0}\r\n.hsd h1,.hsd h2,.hsd h3{color:var(--hsd-ink);line-height:1.25;margin:0}\r\n.hsd 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summary::after{content:\"+\";position:absolute;right:4px;top:50%;transform:translateY(-50%);font-size:24px;font-weight:400;color:var(--hsd-blue)}\r\n.hsd-faq details[open] summary::after{content:\"\\2212\"}\r\n.hsd-faq details p{padding:0 0 18px;margin:0}\r\n\r\n\/* CTA *\/\r\n\r\n@media (max-width:900px){\r\n  .hsd-stats{grid-template-columns:repeat(2,1fr)}\r\n  .hsd-grid3{grid-template-columns:1fr}\r\n}\r\n@media (max-width:640px){\r\n  .hsd-grid2{grid-template-columns:1fr}\r\n  .hsd-stats{grid-template-columns:1fr 1fr;gap:10px}\r\n  .hsd-stat{padding:14px}\r\n  .hsd-stat strong{font-size:18px}\r\n  .hsd-table th,.hsd-table td{padding:12px}\r\n}\r\n<\/style>\r\n\r\n<div class=\"hsd\">\r\n\r\n  <!-- Hero -->\r\n  <section class=\"hsd-hero\">\r\n    <div class=\"hsd-wrap\">\r\n      <h1>Shipping &amp; Delivery from Singapore<\/h1>\r\n      <p class=\"hsd-lead\">Hermesys ships cables, connectivity products and cabinets from Singapore to customers across Southeast Asia, Europe and the United States. Whether you need a single box of patch cords or several pallets of armoured cable, we choose the shipping method that fits your order size, timeline and budget.<\/p>\r\n      <a class=\"hsd-btn\" href=\"https:\/\/hermesys.com\/contact-us\/\">Contact Our Team<\/a>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- Logistics hub -->\r\n  <section>\r\n    <div class=\"hsd-wrap\">\r\n      <h2>Our Singapore Logistics Hub<\/h2>\r\n      <p class=\"hsd-lead\">Our ISO-certified warehouse in Singapore covers around 50,000 sq ft and sits close to the port, which keeps sea freight transit short and makes it easier to consolidate regional shipments. From here we serve customers throughout Southeast Asia and ship onward to Europe and the United States.<\/p>\r\n      <div class=\"hsd-stats\">\r\n        <div class=\"hsd-stat\"><strong>~50,000 sq ft<\/strong><span>Warehouse space<\/span><\/div>\r\n        <div class=\"hsd-stat\"><strong>ISO<\/strong><span>Certified facility<\/span><\/div>\r\n        <div class=\"hsd-stat\"><strong>Near Port<\/strong><span>Faster sea freight<\/span><\/div>\r\n        <div class=\"hsd-stat\"><strong>SEA \u00b7 EU \u00b7 US<\/strong><span>Markets served<\/span><\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- Shipping methods -->\r\n  <section class=\"hsd-alt\">\r\n    <div class=\"hsd-wrap\">\r\n      <h2>Shipping Methods<\/h2>\r\n      <div class=\"hsd-grid3\">\r\n        <div class=\"hsd-card\">\r\n          <div class=\"hsd-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 17l2 3h14l2-3\"\/><path d=\"M5 17V10h14v7\"\/><path d=\"M9 10V6h6v4\"\/><path d=\"M2 21c2 0 2-1 4-1s2 1 4 1 2-1 4-1 2 1 4 1 2-1 4-1\"\/><\/svg><\/div>\r\n          <h3>Sea Freight (Default)<\/h3>\r\n          <p>Cable drums, racks and cabinets are shipped by sea by default. All sea freight shipments are palletised to protect goods during handling and transit.<\/p>\r\n        <\/div>\r\n        <div class=\"hsd-card\">\r\n          <div class=\"hsd-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M10.5 21l1.5-4 1.5 4\"\/><path d=\"M12 17V13\"\/><path d=\"M2 13l10-3 10 3\"\/><path d=\"M12 10V4a1.5 1.5 0 0 0-3 0\"\/><path d=\"M12 4a1.5 1.5 0 0 1 3 0\"\/><\/svg><\/div>\r\n          <h3>Air Freight (On Request)<\/h3>\r\n          <p>When a project timeline is tight, cables and cabinets can be sent by air freight at a higher shipping cost. Air shipments are not palletised.<\/p>\r\n        <\/div>\r\n        <div class=\"hsd-card\">\r\n          <div class=\"hsd-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 8l-9-5-9 5v8l9 5 9-5z\"\/><path d=\"M3 8l9 5 9-5\"\/><path d=\"M12 13v8\"\/><\/svg><\/div>\r\n          <h3>Express Courier (Small Orders)<\/h3>\r\n          <p>Patch cords, transceivers and other small accessories in smaller quantities are shipped by express courier, including DHL, FedEx and SF Express.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- Singapore delivery -->\r\n  <section>\r\n    <div class=\"hsd-wrap\">\r\n      <h2>Delivery within Singapore<\/h2>\r\n      <p class=\"hsd-lead\">Orders are delivered to your specified address anywhere in Singapore by default. If you prefer, you can also collect your order yourself.<\/p>\r\n      <div class=\"hsd-grid2\">\r\n        <div class=\"hsd-card\">\r\n          <h3>Accessories: Office Collection<\/h3>\r\n          <p>Patch cords, transceivers and other small items can be collected from our office.<\/p>\r\n          <div class=\"hsd-addr\"><strong>Hermesys Pte Ltd<\/strong><br>27 New Industrial Rd, #06-06 Novelty Techpoint<br>Singapore 536212<\/div>\r\n        <\/div>\r\n        <div class=\"hsd-card\">\r\n          <h3>Cables: Tuas Warehouse Collection<\/h3>\r\n          <p>Cables can be collected from our Tuas warehouse by prior appointment. Please contact us to arrange a collection time and we will share the collection details.<\/p>\r\n          <a class=\"hsd-btn\" href=\"https:\/\/hermesys.com\/contact-us\/\" style=\"margin-top:6px\">Arrange a Collection<\/a>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- Lead times + trade terms -->\r\n  <section class=\"hsd-alt\">\r\n    <div class=\"hsd-wrap\">\r\n      <div class=\"hsd-grid2\" style=\"margin-top:0;align-items:start\">\r\n        <div>\r\n          <h2>Lead Times<\/h2>\r\n          <table class=\"hsd-table\">\r\n            <thead><tr><th>Product<\/th><th>Typical Lead Time<\/th><\/tr><\/thead>\r\n            <tbody>\r\n              <tr><td><strong>Standard products<\/strong><\/td><td>2\u20134 weeks<\/td><\/tr>\r\n              <tr><td><strong>ChimeraX\u2122 Industry Cable<\/strong><\/td><td>4\u20136 weeks<\/td><\/tr>\r\n            <\/tbody>\r\n          <\/table>\r\n          <p class=\"hsd-note\">Lead times vary with product specification and order quantity. The confirmed lead time for your order will be stated in your quotation.<\/p>\r\n        <\/div>\r\n        <div>\r\n          <h2>Trade Terms<\/h2>\r\n          <div class=\"hsd-terms\">\r\n            <span class=\"hsd-chip hsd-chip--main\">EXW (Standard)<\/span>\r\n            <span class=\"hsd-chip\">FOB<\/span>\r\n            <span class=\"hsd-chip\">CIF<\/span>\r\n            <span class=\"hsd-chip\">DDP<\/span>\r\n          <\/div>\r\n          <p>Our standard trade term is EXW (Ex Works). FOB, CIF and DDP are available on request. Please let us know your preferred term when you send your enquiry.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- Packaging + documents -->\r\n  <section>\r\n    <div class=\"hsd-wrap\">\r\n      <div class=\"hsd-grid2\" style=\"margin-top:0\">\r\n        <div class=\"hsd-card\">\r\n          <h3>Packaging<\/h3>\r\n          <ul class=\"hsd-list\">\r\n            <li><strong>Sea freight:<\/strong> goods are palletised for safe handling and stacking<\/li>\r\n            <li><strong>Air freight:<\/strong> goods are packed without pallets to reduce weight and freight cost<\/li>\r\n          <\/ul>\r\n        <\/div>\r\n        <div class=\"hsd-card\">\r\n          <h3>Export Documentation<\/h3>\r\n          <p>We prepare the export documents your shipment needs, based on the requirements of the destination country. These typically include:<\/p>\r\n          <ul class=\"hsd-list\">\r\n            <li>Packing List<\/li>\r\n            <li>Commercial Invoice<\/li>\r\n            <li>Certificate of Origin<\/li>\r\n            <li>Product Test Reports<\/li>\r\n          <\/ul>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"hsd-card\" style=\"margin-top:20px\">\r\n        <h3>Customer Support<\/h3>\r\n        <p>Our team provides dedicated support during business hours, from quotation and shipping arrangements through to delivery and after-sales.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <!-- FAQ -->\r\n  <section class=\"hsd-alt\">\r\n    <div class=\"hsd-wrap\">\r\n      <h2>Frequently Asked Questions<\/h2>\r\n      <div class=\"hsd-faq\">\r\n        <details><summary>How are cables usually shipped?<\/summary><p>Cables and cabinets are shipped by sea freight by default. Air freight is available on request at a higher cost.<\/p><\/details>\r\n        <details><summary>Can small orders be shipped by courier?<\/summary><p>Yes. Accessories such as patch cords and transceivers in small quantities are sent by express courier, including DHL, FedEx and SF Express.<\/p><\/details>\r\n        <details><summary>What trade terms do you offer?<\/summary><p>Our standard term is EXW. FOB, CIF and DDP are available on request.<\/p><\/details>\r\n        <details><summary>How long is the lead time?<\/summary><p>Standard products typically take 2\u20134 weeks, and ChimeraX\u2122 products typically take 4\u20136 weeks. Your quotation will confirm the exact lead time.<\/p><\/details>\r\n        <details><summary>Which documents do you provide for export?<\/summary><p>We provide the documents the destination country requires, typically a packing list, commercial invoice, certificate of origin and test reports.<\/p><\/details>\r\n        <details><summary>Can I collect my order in Singapore?<\/summary><p>Yes. Accessories can be collected from our office at Novelty Techpoint, and cables from our Tuas warehouse by appointment. By default, we deliver to your address in Singapore.<\/p><\/details>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n\r\n<\/div>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\"@type\":\"Question\",\"name\":\"How are cables usually shipped?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Cables and cabinets are shipped by sea freight by default. 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443px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-efa4da6\" data-id=\"efa4da6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f868f54 elementor-widget elementor-widget-image\" data-id=\"f868f54\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"442\" height=\"298\" src=\"https:\/\/hermesys.com\/wp-content\/uploads\/2023\/01\/MG_5829_F-77.png\" class=\"attachment-full size-full wp-image-2711 wvs-archive-product-image\" alt=\"\" srcset=\"https:\/\/hermesys.com\/wp-content\/uploads\/2023\/01\/MG_5829_F-77.png 442w, https:\/\/hermesys.com\/wp-content\/uploads\/2023\/01\/MG_5829_F-77-300x202.png 300w, https:\/\/hermesys.com\/wp-content\/uploads\/2023\/01\/MG_5829_F-77-150x101.png 150w, https:\/\/hermesys.com\/wp-content\/uploads\/2023\/01\/MG_5829_F-77-24x16.png 24w, https:\/\/hermesys.com\/wp-content\/uploads\/2023\/01\/MG_5829_F-77-36x24.png 36w, https:\/\/hermesys.com\/wp-content\/uploads\/2023\/01\/MG_5829_F-77-48x32.png 48w\" sizes=\"(max-width: 442px) 100vw, 442px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Delivery from Singapore Hermesys ships cables, connectivity products and cabinets from Singapore to customers across Southeast Asia, Europe and the United States. 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