{"id":15219,"date":"2026-10-16T14:30:08","date_gmt":"2026-10-16T14:30:08","guid":{"rendered":"https:\/\/hermesys.com\/?page_id=15219"},"modified":"2026-10-18T12:27:37","modified_gmt":"2026-10-18T12:27:37","slug":"fibre-optic-technical-support","status":"publish","type":"page","link":"https:\/\/hermesys.com\/vi\/fibre-optic-technical-support\/","title":{"rendered":"D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt v\u1ec1 c\u00e1p quang"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15219\" class=\"elementor elementor-15219\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ef37be elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1ef37be\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e86553a\" data-id=\"e86553a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8dd085a elementor-widget elementor-widget-html\" data-id=\"8dd085a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n@import url(\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700&display=swap\");\n.hcx{--ink:#111;--mut:#6b7280;--line:#e5e7eb;--bg:#f7f7f8;--dk:#1f2937;color:var(--ink);font-family:\"Inter\",-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif!important;line-height:1.6;background:var(--bg);padding:0 16px}\n.hcx *,.hcx *::before,.hcx *::after{box-sizing:border-box;font-family:inherit!important}\n.hcx h1,.hcx h2,.hcx h3,.hcx p,.hcx ul,.hcx ol{margin:0}\n.hcx a{text-decoration:none}\n.hcx img{display:block;max-width:100%}\n.hcx-in{max-width:1440px;margin:0 auto}\n\/* banner *\/\n.hcx-banner{position:relative;overflow:hidden;margin:0 -16px;padding:clamp(150px,15vw,220px) 16px clamp(80px,9vw,130px);background:radial-gradient(120% 140% at 50% 0%,#3a4250 0%,#1f2530 45%,#12161d 100%);text-align:center;isolation:isolate}\n.hcx-banner.photo{background:#12161d}\n.hcx-banner .hcx-bg{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;z-index:-2;filter:grayscale(.35)}\n.hcx-banner.photo::before{content:\"\";position:absolute;inset:0;z-index:-1;background:linear-gradient(180deg,rgba(18,22,29,.66) 0%,rgba(18,22,29,.48) 45%,rgba(18,22,29,.78) 100%)}\n.hcx-banner svg.hcx-lines{position:absolute;inset:0;width:100%;height:100%;z-index:-1}\n.hcx-banner:not(.photo)::after{content:\"\";position:absolute;inset:0;z-index:-1;background-image:linear-gradient(rgba(255,255,255,.035) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.035) 1px,transparent 1px);background-size:56px 56px;-webkit-mask-image:radial-gradient(70% 80% at 50% 45%,#000 30%,transparent 80%);mask-image:radial-gradient(70% 80% at 50% 45%,#000 30%,transparent 80%)}\n.hcx .hcx-eyebrow{display:block;font-size:13px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:rgba(255,255,255,.6);margin-bottom:16px}\n.hcx .hcx-banner h1{font-size:clamp(34px,5vw,58px);line-height:1.1;font-weight:700;letter-spacing:-.02em;color:#fff;margin:0 0 22px}\n.hcx .hcx-banner p{font-size:clamp(15px,1.3vw,18px);color:rgba(255,255,255,.8);max-width:720px;margin:0 auto;line-height:1.7}\n.hcx-banner .hcx-btn{margin-top:32px}\n.hcx-pulse{stroke-dasharray:90 1200;animation:hcxflow 9s linear infinite}\n.hcx-pulse.d2{animation-duration:12s;animation-delay:-4s}.hcx-pulse.d3{animation-duration:10s;animation-delay:-7s}.hcx-pulse.d4{animation-duration:14s;animation-delay:-2s}\n@keyframes hcxflow{from{stroke-dashoffset:1290}to{stroke-dashoffset:0}}\n@media (prefers-reduced-motion:reduce){.hcx-pulse{animation:none;opacity:0}}\n\/* buttons + links *\/\n.hcx-btn{display:inline-block;background:#fff;color:var(--dk)!important;font-weight:600;font-size:15px;padding:13px 28px;border-radius:6px;white-space:nowrap;transition:transform .15s}\n.hcx-btn:hover{transform:translateY(-1px)}\n.hcx-btn.dark{background:var(--dk);color:#fff!important}\n.hcx-link{display:inline-flex;gap:6px;align-items:center;font-size:16px;color:var(--ink)!important}\n.hcx-link span{font-size:20px;line-height:1;transition:transform .15s}\n.hcx-link:hover{text-decoration:underline;text-underline-offset:3px}.hcx-link:hover span{transform:translateX(3px)}\n.hcx-links{display:flex;flex-wrap:wrap;gap:8px 24px;margin-top:20px}\n\/* stats strip *\/\n.hcx-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-top:-56px;position:relative;z-index:1}\n.hcx-stat{background:#fff;border-radius:8px;padding:24px 26px;text-align:center;box-shadow:0 8px 24px rgba(17,24,39,.06)}\n.hcx-stat b{display:block;font-size:clamp(24px,2.6vw,34px);font-weight:700;line-height:1.15;letter-spacing:-.01em}\n.hcx-stat span{display:block;font-size:14px;color:var(--mut);margin-top:6px;line-height:1.45}\n\/* sections *\/\n.hcx-sec{padding:clamp(56px,7vw,96px) 0 0;scroll-margin-top:120px}\n.hcx-sec>h2,.hcx h2.hcx-h{font-size:clamp(22px,2.2vw,28px);font-weight:700;margin-bottom:14px}\n.hcx .hcx-lead{color:var(--mut);max-width:760px;margin-bottom:36px;font-size:15px}\n.hcx-card{background:#fff;border-radius:8px;padding:32px;transition:box-shadow .2s}\n.hcx-card:hover{box-shadow:0 8px 24px rgba(17,24,39,.08)}\n.hcx-card h3{font-size:20px;font-weight:500;line-height:1.3;margin-bottom:12px}\n.hcx-card p{font-size:15px;color:var(--mut)}\n.hcx .hcx-tag{display:inline-block;font-size:12px;font-weight:600;color:var(--dk);border:1px solid var(--line);border-radius:4px;padding:2px 8px;margin-bottom:14px}\n.hcx-grid2{display:grid;grid-template-columns:repeat(2,1fr);gap:24px}\n.hcx-grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:24px}\n.hcx-grid4{display:grid;grid-template-columns:repeat(4,1fr);gap:24px}\n\/* photo cards *\/\n.hcx-pcard{padding:0;overflow:hidden;display:flex;flex-direction:column}\n.hcx-pcard img{width:100%;aspect-ratio:16\/10;object-fit:cover}\n.hcx-pcard .hcx-body{padding:26px 28px 30px;flex:1;display:flex;flex-direction:column}\n.hcx-pcard .hcx-body p{flex:1}\n.hcx-pcard .hcx-tag{align-self:flex-start}\n.hcx-pcard .hcx-link{margin-top:18px}\n\/* split rows *\/\n.hcx-split{display:grid;grid-template-columns:1fr 1fr;gap:clamp(28px,4vw,56px);align-items:center}\n.hcx-split+.hcx-split{margin-top:clamp(40px,5vw,64px)}\n.hcx-split.rev .hcx-split-img{order:2}\n.hcx-split-img img{width:100%;aspect-ratio:16\/10;object-fit:cover;border-radius:8px}\n.hcx-split h3{font-size:clamp(20px,2vw,24px);font-weight:600;line-height:1.3;margin-bottom:12px}\n.hcx-split p{font-size:15px;color:var(--mut)}\n.hcx .hcx-num{display:block;font-size:13px;font-weight:600;letter-spacing:.08em;color:#9ca3af;margin-bottom:10px}\n\/* bullet list *\/\n.hcx-list{list-style:none;padding:0!important;margin-top:18px!important}\n.hcx-list li{position:relative;padding:10px 0 10px 22px;border-top:1px solid var(--line);font-size:15px;color:var(--mut)}\n.hcx-list li:first-child{border-top:0}\n.hcx-list li::before{content:\"\";position:absolute;left:2px;top:19px;width:7px;height:7px;border-radius:50%;background:#9ca3af}\n.hcx-list li b{color:var(--ink);font-weight:600}\n\/* location cards *\/\n.hcx-loc{position:relative;padding-top:28px}\n.hcx-loc .hcx-city{font-size:13px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:#9ca3af;margin-bottom:6px;display:block}\n.hcx-loc .hcx-badge{position:absolute;top:28px;right:28px;font-size:12px;font-weight:600;color:#fff;background:var(--dk);border-radius:4px;padding:2px 8px}\n\/* steps *\/\n.hcx-steps{display:grid;grid-template-columns:repeat(5,1fr);gap:16px;counter-reset:hcxs;list-style:none;padding:0!important}\n.hcx-steps li{counter-increment:hcxs;background:#fff;border-radius:8px;padding:26px 22px;position:relative}\n.hcx-steps li::before{content:counter(hcxs,decimal-leading-zero);display:block;font-size:13px;font-weight:700;letter-spacing:.06em;color:#9ca3af;margin-bottom:14px}\n.hcx-steps li:not(:last-child)::after{content:\"\";position:absolute;top:36px;right:-13px;width:10px;height:10px;border-top:2px solid #cbd0d6;border-right:2px solid #cbd0d6;transform:rotate(45deg);z-index:1}\n.hcx-steps h3{font-size:17px;font-weight:600;line-height:1.3;margin-bottom:8px}\n.hcx-steps p{font-size:14px;color:var(--mut);line-height:1.55}\n\/* gallery *\/\n.hcx-gallery{display:grid;grid-template-columns:1.4fr 1fr;grid-template-rows:1fr 1fr;gap:12px;min-height:440px}\n.hcx-gallery img{width:100%;height:100%;object-fit:cover;border-radius:8px}\n.hcx-gallery img:first-child{grid-row:1\/3}\n.hcx-gallery3{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}\n.hcx-gallery3 img{width:100%;aspect-ratio:4\/3;object-fit:cover;border-radius:8px}\n.hcx-gallery2{display:grid;grid-template-rows:1fr 1fr;gap:12px}\n.hcx-gallery2 img{width:100%;aspect-ratio:16\/10;object-fit:cover;border-radius:8px}\n.hcx-photo{width:100%;aspect-ratio:16\/10;object-fit:cover;border-radius:8px}\n.hcx-grid4 .hcx-card .hcx-tag{display:table}\n\/* technical support page *\/\n.hts-hero{margin:0 -16px;padding:clamp(150px,13vw,190px) 16px clamp(64px,7vw,100px);background:radial-gradient(120% 140% at 50% 0%,#3a4250 0%,#1f2530 45%,#12161d 100%)}\n.hts-hero-in{display:grid;grid-template-columns:1fr 1.1fr;gap:clamp(28px,4vw,64px);align-items:center}\n.hcx .hts-eyebrow{display:block;font-size:13px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:#6b7280;margin-bottom:16px}\n.hcx .hts-hero h1{font-size:clamp(32px,4.2vw,52px);line-height:1.12;font-weight:700;letter-spacing:-.02em;margin-bottom:20px}\n.hcx .hts-hero p{font-size:clamp(15px,1.3vw,18px);color:var(--mut);line-height:1.7;max-width:540px}\n.hts-hero-btns{display:flex;flex-wrap:wrap;align-items:center;gap:14px 26px;margin-top:30px}\n.hts-tel{font-size:16px;font-weight:600;color:var(--ink)!important}\n.hts-tel:hover{text-decoration:underline;text-underline-offset:3px}\n.hts-hero-img img{width:100%;aspect-ratio:16\/10;object-fit:cover;border-radius:12px;box-shadow:0 20px 48px rgba(17,24,39,.12)}\n.hts-sla{background:#fff;border-radius:8px;overflow:hidden}\n.hts-sla-row{display:flex;flex-wrap:wrap;border-top:1px solid var(--line)}\n.hts-sla-row:first-child{border-top:0}\n.hts-sla-k{flex:1 1 240px;padding:22px 28px;font-weight:600;font-size:16px}\n.hts-sla-v{flex:2 1 300px;padding:22px 28px;font-size:16px;color:var(--mut)}\n.hts-sla-v b{color:var(--ink);font-weight:600}\n.hcx .hts-stage-label{display:block;font-size:12px;font-weight:600;letter-spacing:.1em;text-transform:uppercase;color:#9ca3af;margin-bottom:8px}\n.hts-ticks{list-style:none;padding:0!important;margin-top:14px!important}\n.hts-ticks li{position:relative;padding:9px 0 9px 26px;border-top:1px solid var(--line);font-size:15px;color:var(--mut)}\n.hts-ticks li:first-child{border-top:0}\n.hts-ticks li::before{content:\"\";position:absolute;left:2px;top:15px;width:10px;height:6px;border-left:2px solid var(--dk);border-bottom:2px solid var(--dk);transform:rotate(-45deg)}\n.hts-check{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}\n.hts-check>div{background:#fff;border-radius:8px;padding:22px 24px;font-size:15px;color:var(--mut);line-height:1.5}\n.hts-check b{display:block;color:var(--ink);font-weight:600;font-size:16px;margin-bottom:6px}\n.hcx .hts-hero h1{color:#fff}\n.hcx .hts-hero p{color:rgba(255,255,255,.78)}\n.hcx .hts-hero .hts-eyebrow{color:rgba(255,255,255,.6)}\n.hts-hero .hts-tel{color:#fff!important}\n.hts-hero .hcx-btn.dark{background:#fff;color:var(--dk)!important}\n.hts-hero-img img{box-shadow:0 20px 48px rgba(0,0,0,.35)}\n@media (max-width:900px){.hts-hero-in{grid-template-columns:1fr}.hts-check{grid-template-columns:1fr 1fr}}\n@media (max-width:560px){.hts-check{grid-template-columns:1fr}.hts-sla-k{padding:18px 20px 2px}.hts-sla-v{padding:2px 20px 18px}}\n.hcx-in>.hcx-sec:last-child{padding-bottom:clamp(96px,10vw,160px)}\n\/* chips *\/\n.hcx-chips{display:flex;flex-wrap:wrap;gap:10px}\n.hcx-chip{background:#fff;border:1px solid var(--line);border-radius:999px;padding:8px 18px;font-size:14px;font-weight:600;color:#4b5563;transition:border-color .15s}\na.hcx-chip:hover{border-color:#4b5563}\n\/* link cards *\/\n.hcx-lcard{display:flex;flex-direction:column;color:var(--ink)!important}\n.hcx-lcard p{flex:1}\n.hcx-lcard .hcx-more{margin-top:18px;font-size:15px;font-weight:600;display:inline-flex;gap:6px;align-items:center}\n.hcx-lcard .hcx-more span{font-size:18px;transition:transform .15s}\n.hcx-lcard:hover .hcx-more span{transform:translateX(3px)}\n\/* faq *\/\n.hcx-faq{background:#fff;border-radius:8px}\n.hcx-faq details{border-top:1px solid var(--line)}\n.hcx-faq details:first-child{border-top:0}\n.hcx-faq summary{cursor:pointer;list-style:none;padding:20px 56px 20px 28px;font-size:16px;font-weight:500;position:relative}\n.hcx-faq summary::-webkit-details-marker{display:none}\n.hcx-faq summary::after{content:\"+\";position:absolute;right:28px;top:50%;transform:translateY(-50%);font-size:22px;color:var(--mut);transition:transform .2s}\n.hcx-faq details[open] summary::after{transform:translateY(-50%) rotate(45deg)}\n.hcx .hcx-faq details p{padding:0 28px 22px;color:var(--mut);font-size:15px}\n\/* contact *\/\n.hcx-contact{display:flex;flex-wrap:wrap;gap:12px 32px;margin-top:14px}\n.hcx-contact a{color:#fff!important;font-weight:600;font-size:15px}\n.hcx-contact a:hover{text-decoration:underline;text-underline-offset:3px}\n\/* cta *\/\n.hcx-cta{margin:clamp(64px,8vw,104px) 0;padding:clamp(28px,4vw,44px);border-radius:12px;background:var(--dk);display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:20px}\n.hcx .hcx-cta h2{font-size:clamp(20px,2vw,26px);font-weight:700;margin-bottom:6px;color:#fff}\n.hcx .hcx-cta p{font-size:15px;color:#fff;opacity:.85;max-width:640px}\n@media (max-width:1024px){.hcx-grid4{grid-template-columns:repeat(2,1fr)}.hcx-grid3{grid-template-columns:repeat(2,1fr)}.hcx-steps{grid-template-columns:repeat(2,1fr)}.hcx-steps li::after{display:none}.hcx-stats{grid-template-columns:repeat(2,1fr)}}\n@media (max-width:820px){.hcx-grid2,.hcx-grid3,.hcx-split{grid-template-columns:1fr}.hcx-split.rev .hcx-split-img{order:0}.hcx-gallery{min-height:320px}.hcx-gallery3{grid-template-columns:1fr 1fr}.hcx-gallery3 img:last-child{display:none}}\n@media (max-width:560px){.hcx-grid4,.hcx-steps{grid-template-columns:1fr}.hcx-stats{gap:12px;margin-top:-40px}.hcx-stat{padding:16px 18px}.hcx-stat b{font-size:22px}.hcx-stat span{font-size:13px}.hcx-card{padding:24px}.hcx-pcard{padding:0}.hcx-pcard .hcx-body{padding:22px 24px 26px}.hcx-gallery{grid-template-columns:1fr;grid-template-rows:auto;min-height:0}.hcx-gallery img{aspect-ratio:4\/3}.hcx-gallery img:first-child{grid-row:auto}.hcx-faq summary{padding:18px 48px 18px 20px}.hcx .hcx-faq details p{padding:0 20px 20px}.hcx-loc .hcx-badge{top:24px;right:24px}}\n<\/style>\n\n<div class=\"hcx\">\n  <section class=\"hts-hero\">\n    <div class=\"hcx-in hts-hero-in\">\n      <div class=\"hts-hero-text\">\n        <span class=\"hts-eyebrow\"><\/span>\n        <h1>Engineering support from selection to after-sales<\/h1>\n        <p>Talk directly to the engineers who design and test our products. We help you choose the right parts, get them installed and keep your network running.<\/p>\n        <div class=\"hts-hero-btns\">\n          <a class=\"hcx-btn dark\" href=\"\/contact-us\/\">Contact Our Engineers<\/a>\n          <a class=\"hts-tel\" href=\"tel:+6569633588\"><\/a>\n        <\/div>\n      <\/div>\n      <div class=\"hts-hero-img\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/10\/ts-engineers-test-lab.png\" alt=\"Hermesys engineers working at optical transceiver test racks\"><\/div>\n    <\/div>\n  <\/section>\n  <div class=\"hcx-in\">\n\n  <section class=\"hcx-sec\">\n    <h2>Our Service Commitments<\/h2>\n    <p class=\"hcx-lead\">What you can expect when you contact our technical team.<\/p>\n    <div class=\"hts-sla\">\n      <div class=\"hts-sla-row\"><div class=\"hts-sla-k\">Technical enquiries<\/div><div class=\"hts-sla-v\">Response within <b>24 hours<\/b><\/div><\/div>\n      <div class=\"hts-sla-row\"><div class=\"hts-sla-k\">Complex custom solutions<\/div><div class=\"hts-sla-v\">Proposal within <b>1 week<\/b><\/div><\/div>\n      <div class=\"hts-sla-row\"><div class=\"hts-sla-k\">On-site support<\/div><div class=\"hts-sla-v\">Arranged to your <b>project schedule<\/b><\/div><\/div>\n      <div class=\"hts-sla-row\"><div class=\"hts-sla-k\">Warranty<\/div><div class=\"hts-sla-v\">Set by product line and <b>stated in your quotation<\/b><\/div><\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"hcx-sec\">\n    <h2>Support at Every Stage<\/h2>\n    <p class=\"hcx-lead\">One team stays with your project from the first question to long after delivery.<\/p>\n    <div class=\"hcx-grid3\">\n      <div class=\"hcx-card hts-stage\"><span class=\"hts-stage-label\">Before you order<\/span><h3>Selection &amp; Design<\/h3>\n        <ul class=\"hts-ticks\"><li>Product selection and compatibility advice<\/li><li>Solution design and bill of materials<\/li><li>Sample verification on your host equipment<\/li><\/ul><\/div>\n      <div class=\"hcx-card hts-stage\"><span class=\"hts-stage-label\">During deployment<\/span><h3>Installation &amp; Commissioning<\/h3>\n        <ul class=\"hts-ticks\"><li>On-site installation guidance<\/li><li>Commissioning and troubleshooting<\/li><li>Hands-on training for installers and partners<\/li><\/ul><\/div>\n      <div class=\"hcx-card hts-stage\"><span class=\"hts-stage-label\">After delivery<\/span><h3>After-Sales Service<\/h3>\n        <ul class=\"hts-ticks\"><li>Technical response within 24 hours<\/li><li>Replacement handling under warranty<\/li><li>Datasheets and product documentation<\/li><\/ul><\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"hcx-sec\">\n    <div class=\"hcx-split\">\n      <div class=\"hcx-split-img\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/10\/ts-fibre-test-stations.jpg\" alt=\"Optical fibre test stations with monitoring screens\" loading=\"lazy\"><\/div>\n      <div>\n        <h3>Verified before rollout<\/h3>\n        <p>Not sure a module will work in your switch, or a cable will meet your link budget? Send us your host model and application. We test samples in our own labs and share the results before you place a volume order.<\/p>\n        <div class=\"hcx-links\"><a class=\"hcx-link\" href=\"\/rd-test-center\/#hcx-testing\">How we test<span aria-hidden=\"true\">\u203a<\/span><\/a><\/div>\n      <\/div>\n    <\/div>\n    <div class=\"hcx-split rev\">\n      <div class=\"hcx-split-img\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/10\/ts-cable-drums.jpg\" alt=\"Hermesys fibre optic cable drums ready for a project delivery\" loading=\"lazy\"><\/div>\n      <div>\n        <h3>Project-ready delivery<\/h3>\n        <p>We plan drum lengths, labelling and packing around your installation, so cable arrives ready to pull and every reel can be traced on site.<\/p>\n        <div class=\"hcx-links\"><a class=\"hcx-link\" href=\"\/shipping-delivery\/\">Shipping &amp; Delivery<span aria-hidden=\"true\">\u203a<\/span><\/a><\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"hcx-sec\">\n    <h2>Get a Faster Answer<\/h2>\n    <p class=\"hcx-lead\">Including these details in your request helps our engineers reply with a complete answer the first time.<\/p>\n    <div class=\"hts-check\">\n      <div><b>Product<\/b>Model or part number, and quantity<\/div>\n      <div><b>Host equipment<\/b>Switch or device brand and model<\/div>\n      <div><b>Application<\/b>Data rate, link distance and environment<\/div>\n      <div><b>Site<\/b>Project location and installation schedule<\/div>\n      <div><b>Issue details<\/b>Photos, error messages or test results<\/div>\n      <div><b>Standards<\/b>Any required certifications or specifications<\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"hcx-sec\">\n    <h2>Frequently Asked Questions<\/h2>\n    <div class=\"hcx-faq\" style=\"margin-top:28px\">\n      <details><summary>How quickly will I get a response?<\/summary><p>We reply to technical enquiries within 24 hours. For complex custom solutions that need engineering review, we send a proposal within one week.<\/p><\/details>\n      <details><summary>Do you provide on-site support?<\/summary><p>Yes. Our engineers can support installation, commissioning and troubleshooting on site. Tell us your project location and schedule when you get in touch.<\/p><\/details>\n      <details><summary>Can you test transceivers on our switch model before we order?<\/summary><p>Yes. We can code and test samples on your target platform and share the results before you place a volume order.<\/p><\/details>\n      <details><summary>What warranty do your products carry?<\/summary><p>Warranty periods depend on the product line. The applicable warranty is stated in your quotation, and our team can confirm it before you order.<\/p><\/details>\n    <\/div>\n  <\/section>\n\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Engineering support from selection to after-sales Talk directly to the engineers who design and test our products. We help you choose the right parts, get them installed and keep your network running. Contact Our Engineers Our Service Commitments What you can expect when you contact our technical team. Technical enquiriesResponse within 24 hours Complex custom [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-15219","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Fibre Optic Technical Support &amp; On-Site Service<\/title>\n<meta name=\"description\" content=\"Hermesys fibre optic technical support: 24-hour response, sample testing, on-site installation help and after-sales service from our own engineers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hermesys.com\/vi\/fibre-optic-technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"fibre optic technical support\" \/>\n<meta property=\"og:description\" content=\"Hermesys fibre optic technical support: 24-hour response, sample testing, on-site installation help and after-sales service from our own engineers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hermesys.com\/vi\/fibre-optic-technical-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Hermesys\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/HermesysAsia\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-18T12:27:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@HermesysSG\" \/>\n<meta name=\"twitter:label1\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hermesys.com\\\/fibre-optic-technical-support\\\/\",\"url\":\"https:\\\/\\\/hermesys.com\\\/fibre-optic-technical-support\\\/\",\"name\":\"Fibre Optic Technical Support & On-Site Service\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hermesys.com\\\/#website\"},\"datePublished\":\"2026-10-16T14:30:08+00:00\",\"dateModified\":\"2026-10-18T12:27:37+00:00\",\"description\":\"Hermesys fibre optic technical support: 24-hour response, sample testing, on-site installation help and after-sales service from our own engineers.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hermesys.com\\\/fibre-optic-technical-support\\\/#breadcrumb\"},\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hermesys.com\\\/fibre-optic-technical-support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hermesys.com\\\/fibre-optic-technical-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/hermesys.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"fibre optic technical support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hermesys.com\\\/#website\",\"url\":\"https:\\\/\\\/hermesys.com\\\/\",\"name\":\"Hermesys\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/hermesys.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/hermesys.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"vi\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/hermesys.com\\\/#organization\",\"name\":\"Hermesys\",\"url\":\"https:\\\/\\\/hermesys.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\\\/\\\/hermesys.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/hermesys.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/logo.jpg\",\"contentUrl\":\"https:\\\/\\\/hermesys.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/logo.jpg\",\"width\":200,\"height\":200,\"caption\":\"Hermesys\"},\"image\":{\"@id\":\"https:\\\/\\\/hermesys.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/HermesysAsia\",\"https:\\\/\\\/x.com\\\/HermesysSG\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/hermesys-pte-ltd\\\/\",\"https:\\\/\\\/www.crunchbase.com\\\/organization\\\/hermesys\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt v\u00e0 d\u1ecbch v\u1ee5 t\u1ea1i ch\u1ed7 v\u1ec1 c\u00e1p quang","description":"D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt c\u1ee7a Hermesys b\u1eb1ng c\u00e1p quang: Tr\u1ea3 l\u1eddi trong v\u00f2ng 24 gi\u1edd, th\u1eed nghi\u1ec7m m\u1eabu, h\u1ed7 tr\u1ee3 l\u1eafp \u0111\u1eb7t t\u1ea1i ch\u1ed7 v\u00e0 d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i t\u1eeb \u0111\u1ed9i ng\u0169 k\u1ef9 s\u01b0 c\u1ee7a ch\u00fang t\u00f4i.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hermesys.com\/vi\/fibre-optic-technical-support\/","og_locale":"vi_VN","og_type":"article","og_title":"fibre optic technical support","og_description":"Hermesys fibre optic technical support: 24-hour response, sample testing, on-site installation help and after-sales service from our own engineers.","og_url":"https:\/\/hermesys.com\/vi\/fibre-optic-technical-support\/","og_site_name":"Hermesys","article_publisher":"https:\/\/www.facebook.com\/HermesysAsia","article_modified_time":"2026-10-18T12:27:37+00:00","twitter_card":"summary_large_image","twitter_site":"@HermesysSG","twitter_misc":{"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc":"3 ph\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hermesys.com\/fibre-optic-technical-support\/","url":"https:\/\/hermesys.com\/fibre-optic-technical-support\/","name":"D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt v\u00e0 d\u1ecbch v\u1ee5 t\u1ea1i ch\u1ed7 v\u1ec1 c\u00e1p quang","isPartOf":{"@id":"https:\/\/hermesys.com\/#website"},"datePublished":"2026-10-16T14:30:08+00:00","dateModified":"2026-10-18T12:27:37+00:00","description":"D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt c\u1ee7a Hermesys b\u1eb1ng c\u00e1p quang: Tr\u1ea3 l\u1eddi trong v\u00f2ng 24 gi\u1edd, th\u1eed nghi\u1ec7m m\u1eabu, h\u1ed7 tr\u1ee3 l\u1eafp \u0111\u1eb7t t\u1ea1i ch\u1ed7 v\u00e0 d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i t\u1eeb \u0111\u1ed9i ng\u0169 k\u1ef9 s\u01b0 c\u1ee7a ch\u00fang t\u00f4i.","breadcrumb":{"@id":"https:\/\/hermesys.com\/fibre-optic-technical-support\/#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hermesys.com\/fibre-optic-technical-support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/hermesys.com\/fibre-optic-technical-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/hermesys.com\/"},{"@type":"ListItem","position":2,"name":"fibre optic technical support"}]},{"@type":"WebSite","@id":"https:\/\/hermesys.com\/#website","url":"https:\/\/hermesys.com\/","name":"Hermesys","description":"","publisher":{"@id":"https:\/\/hermesys.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hermesys.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"vi"},{"@type":"Organization","@id":"https:\/\/hermesys.com\/#organization","name":"Hermesys","url":"https:\/\/hermesys.com\/","logo":{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/hermesys.com\/#\/schema\/logo\/image\/","url":"https:\/\/hermesys.com\/wp-content\/uploads\/2026\/10\/logo.jpg","contentUrl":"https:\/\/hermesys.com\/wp-content\/uploads\/2026\/10\/logo.jpg","width":200,"height":200,"caption":"Hermesys"},"image":{"@id":"https:\/\/hermesys.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/HermesysAsia","https:\/\/x.com\/HermesysSG","https:\/\/www.linkedin.com\/company\/hermesys-pte-ltd\/","https:\/\/www.crunchbase.com\/organization\/hermesys"]}]}},"_links":{"self":[{"href":"https:\/\/hermesys.com\/vi\/wp-json\/wp\/v2\/pages\/15219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hermesys.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hermesys.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hermesys.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hermesys.com\/vi\/wp-json\/wp\/v2\/comments?post=15219"}],"version-history":[{"count":13,"href":"https:\/\/hermesys.com\/vi\/wp-json\/wp\/v2\/pages\/15219\/revisions"}],"predecessor-version":[{"id":15276,"href":"https:\/\/hermesys.com\/vi\/wp-json\/wp\/v2\/pages\/15219\/revisions\/15276"}],"wp:attachment":[{"href":"https:\/\/hermesys.com\/vi\/wp-json\/wp\/v2\/media?parent=15219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}